Resume
Work
Experience
2024 - Present
Spirit Outlet
Facilitated the sale of liquor by pushing product recommendations towards potential customers.
Negotiated with vendors to ensure low prices for all incoming products.
Improved the customer experience through use of art and decor to promote new products.
2021 - 2023
Foundever / Licensed Learning Specialist
Assisted agents in production with the facilitation of routing customer calls.
Built rapport with customers through the use of strong personalization skills.
Elucidated the use of company-provided tools in order to assist agents in providing excellent customer service to clients.
2015 - 2021
Hexlix / Freelance Illustrator
Generated commission through the sale of art.
Built rapport with clients through use of active listening skills in order to ensure client needs are met.
Presented products to potential clients in order to receive feedback and ensure client satisfaction.
Negotiated pricing with clients and determined price points appropriate for each sale.
Received ongoing training in order to continue to better art skills and product presentation.
Education
2023
University of Texas at Austin / UI/UX Design Bootcamp Certificate
Ideated solutions based on user insights gained from intense user research.
Learned to craft design systems that are accessible and functional to both user and stakeholder.
Iterated on previous designs after user tests to ensure a quality final product.
Managed projects by working under intense deadlines and leading a team to project completion with the use of frequent meetings, direction, and Kanban boards for organization.
2017 - 2019
Full Sail University | Bachelor of Science in Computer Animation
Built animation systems using critical thinking and attention to detail.
Learned to work effectively under pressure in order to meet weekly deadlines.
Demonstrated professionalism through communication with professors and peers.
2012 - 2017
Klein Oak High School / High School Diploma
Digital Art & Deisgn | Fall 2016-Spring 2017
Gained proficiency in Adobe programs in order to build foundational understanding of a career in animation.
Animation I | Fall 2016-Spring 2017
Gained proficiency in Autodesk Maya to boost success in future studies.
Orchestra | Violin | August 2012-June 2017
Demonstrated commitment to development and teamwork through participation in organized assembly.
Skills
& Expertise
Customer Service; Microsoft 365 Suite; Google Drive Suite; Adobe CC suite; Clip Studio Paint Pro; Autodesk Maya; Figma, FigJam; Miro; User Research; UI Design; UX Design; Illustration; Project Management; Trello
Awards
1st place in State-Level VASE
Certifications
Computer Animation Bachelor of Science
UI/UX Design Certificate